Delivery and Service Policy
Digital Delivery of PDF Files:
Instant Access & Delivery: Upon completing your purchase, digital files become immediately accessible. You will receive a download link on the confirmation page and in your email.
Access Duration: The duration of access to the downloaded files depends on the service package you choose. Review the product details page for specifics.
Technical Assistance: If you encounter difficulties accessing or downloading files, please contact our support team at parts@skiltontruckrepairs.com.au. We aim to respond within 24 hours.
Usage & Licensing: Digital files acquired are solely for personal, non-commercial use. Unauthorized redistribution, resale, or commercial use is prohibited without explicit permission from Skilton Truck Repairs.
Physical Services:
Booking and Scheduling: Once you purchase a physical service, our team will reach out within 1-2 business days to verify details and arrange an appointment.
Service Locations: The availability of services may differ based on your location. Consult our website or contact us directly for further information.
Payment & Financing:
Zip Pay Option: Zip Pay is available for both digital and physical services. When choosing Zip Pay, you’ll be directed to complete your transaction. Upon approval, digital products will be sent to your email, while our team will liaise with you for physical services.
GST Inclusion: All prices displayed include GST. Any alterations due to GST rate changes will be promptly reflected in our pricing.
Physical Products:
Delivery Time: After placing your order, we’ll provide an estimated delivery timeframe. These estimates begin from the shipping date, not the order date. They serve as a guideline and hinge on the acceptance and approval of your order. We endeavor to process your order within 1-3 business days from its date. Please note that a business day is defined as Monday to Friday, excluding holidays. Additionally, we do not dispatch orders on weekends.
Refund Policy
Digital PDF Purchase
Thank you for acquiring a digital PDF from Skilton Truck Repairs. Please familiarize yourself with our refund policy before finalizing your purchase.
Digital Product Refunds
Given the intangible nature of digital goods, all sales are conclusive and non-refundable.
If a product isn’t as depicted or is defective, you may be entitled to remedies in line with the Australian Consumer Law. For any discrepancies, please contact our support.
License Terms
By purchasing a digital PDF, you’re granted a license for personal, non-commercial use. Redistribution, resale, or commercial use requires explicit permission from Skilton Truck Repairs.
Resolving Technical Hitches
If you experience troubles with downloading or accessing the purchased PDF, contact our customer support. We’ll make every effort to address the issue and provide a functioning file copy.
Policy Adjustments
We may alter this policy anytime, effective immediately upon posting on our website.
Returns, Refunds, and Cancellations
Physical Products
Products must be returned in their original condition within 14 days of receiving them for a full refund. The customer will be responsible for return shipping costs.
If a product is defective or not as described, we will provide a replacement, repair, or refund in accordance with the Australian Consumer Law.
Please note that any products on sale or promotional items are final and cannot be returned or refunded.
Physical Services
Service cancellations must be completed 2 days prior. Late cancellations may be subject to fees.
If a service doesn’t match its description or doesn’t meet reasonable expectations, appropriate remedies, adhering to the Australian Consumer Law, will be provided.
By making a purchase on www.skiltontruckrepairs.com.au, you agree to our terms and conditions as detailed in this Delivery and Service Policy.
